Save Files for Problem Diagnosis

Unit [n] > Diagnostics > Save Files for Problem Diagnosis

Use to compress pertinent diagnostic information into a single zip file. This file can be sent to a Micromeritics Service Representative for problem resolution.

1. Complete the form. A default file named Diagnostics-[date].zip is created unless another file name is specified.
2. Add any files that are related to the problem — such as sample files — and save the file.
3. Send an email to Service.Helpdesk@Micromeritics.com for instructions on how to transfer the .ZIP files to Micromeritics.

Save Files for Problem Diagnostics

Selections	Description
Problem description [text box]	Enter information that would be helpful to the Micromeritics representative.
Include Files [button]	Add. Click to select additional files to send with this problem diagnosis. Delete. Select the file in the Include Files box, then click Delete to remove the file from the list. Clear. Click to clear all files from the Include Files box.
Save As [button]	Click to specify the name and location of the compressed file. Make a note of the file name and location. This file will need to be sent to your Micromeritics representative for problem resolution.
Micromeritics representative [text box]	Enter the name of your Micromeritics representative. This information will remain on the window each time files for problem diagnosis need to be submitted (can be modified as necessary).
User Information [text box]	Enter information for the person to be contacted by a Micromeritics representative. This information will remain on the window each time files for problem diagnosis need to be submitted (can be modified as necessary).
For fields and buttons not listed in this table, see Common Fields and Buttons.